Course Help

Click here to test your system. Any problems will show up with a red X in the box on the left hand column and a solution or suggestion in the right hand column.

All courses in which you are registered in SOLUS, will appear in your Dashboard.

Online courses are generally available to students up to 30 days after the exam period. If it is past this date, please contact CDS at  cds@queensu.ca or 613-533-3322.

Every course has a "Start Here" icon. It is located under the instructor's welcome message. Click on the icon. The Start Here links to the course syllabus/outline/Read Me First.

If you instructor expects you to work in groups, you might have been given access to view your group members in the People section located in the top right hand side bar on the main course page, click on Participants.

If you instructor expects you to work in groups, you might have been given access to view your group members in the People section located in the top left hand side bar on the main course page, click on Participants. 

If you are in more then one group you can select the different groups using the drop down menu under Separate groups (this may be labeled as Visible groups) (A). The group members will appear in a list (C), with the ability to locate an individual in the list by selecting the first letter of the first and/or last name (B).

After assignments are graded, you can return to the assignment's submission page and scroll down to see your feedback files.

Look in the assignment submission and if you see Edit my submission button (A), then you can edit or replace your assignment file as long as it is not past the assignment due date.  If the Edit my submission button is not there, contact the instructor.  

To change your assignment file:

1. Go to the assignment
2. Click on Edit my submission (A)
   
3. Click on the file you would like to change (B)
   
4. Click delete (C), then OK (D)
   
5. Submit new assignment (E)
   

If you cannot change your submission with the above instructions, please contact your instructor.

The assignment will appears as a pop-up window. Instructions for enabling pop-ups can be found at http://www.queensu.ca/its/software/web-browsers/pop-ups/enabling-pop-ups-tutorial .

All documents must be uploaded together and must respect the class' size restriction (typically a maximum of 100 MB per document). Contact your instructor or TA in order to upload the remaining documents.

You can only see the grades when they have been released by the instructor.

To view the grades for an assignment and possible feedback through the assignment module, go to the assignment.

The grade (A) along with feedback/feedback file (if applicable) (B) will be located in a table at the bottom of the page.

The grades can also be viewed by looking in the Administration block on the left side of the screen, by clicking on Grades.

If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see.

The grades can also be viewed by looking in the Administration block on the left side of the screen, by clicking on Grades.

If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see.

You can only see the graded assignment if the instructor has included a Feedback file and made it available.

To view the graded assignment (Feedback file) go to the assignment.

The Feedback file  will be located in a table at the bottom of the page.

If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see in your communication.

Quiz grades are normally released after the quiz closes.

To view the grades for a quiz and possible feedback through the quiz module, go to the quiz.

The grade along with feedback (if applicable) will be located on this page (A). To review your quiz click on Review (B) to display your attempt.

If the quiz has closed and you cannot see your grade, please contact your instructor. In your communication, be sure to include your NetId and which quiz you cannot see.

The grades can also be viewed by looking under the Administration block, located on the left side bar, and clicking on Grades .

Enter the forum that you wish to post in. The forums are located in the table on the main course page or can be accessed by clicking on forums in the Activities box (located on the right on sidebar of Moodle) and selecting the appropriate forum.

1. Click on the Add a new discussion topic (A)
   
2. Enter the title in the Subject (A)
3. Type your message for the forum (B)
4. Click on the Post to forum button (C)

In some courses students can see the postings of other groups but can only post to the group to which they are assigned and in some cases students are assigned to more than one group.  If you are unable to locate your post in a discussion forum, first make sure the group you are assigned to is selected in the dropdown menu in the forum.

If available, there will be a dropdown menu located at the top of the page, labelled either Visible of Separate groups, select the group that you were in when you made your post.

You can also view all of the posts you made in Moodle through My profile :

• click on your name in the top right hand corner
  
• under Navigation on the left sidebar expand the Forums by clicking on the triangle (A)
• Click on either Posts or Discussions (B)
  

Posts list every post that you have made in every course in Moodle. Discussions list the threads that you have started in every course.

In some courses students can see the postings of other groups but can only post to the group to which they are assigned and in some cases students are assigned to more than one group.  If you are unable to locate the posting of your group members in a discussion forum, first make sure the group you are assigned to is selected in the dropdown menu in the forum. 

If available, there will be a dropdown menu located at the top of the page, labelled either Visible of Separate groups, select the group that you were in when you made your post.

Another reason you may not be able to view other students' posts may be because the Forum is a Question and Answer forum .

If this is the case, you must first reply to the initial post before being able to view other posts. To reply, enter the thread and click on the reply link located at the bottom right of the post.

After you post, it will be approximately 30 minutes before you are able to see other students' posts.

Whether or not you get emails from forum post is dependent on what the subscription options have been set to by the Professor.

There are 4 subscription mode options:

• Forced subscription - Everyone is subscribed and cannot unsubscribe
• Auto subscription - Everyone is subscribed initially but can choose to unsubscribe at any time
• Optional subscription - Participants can choose whether to be subscribed
• Subscription disabled - Subscriptions are not allowed

If you the forum is set to Auto subscription or Optional subscription you can change your subscription options to either receive or not receive emails every time there is a post in that particular forum. Please note; if you turn off the subscription to a forum it is still your responsibility to make sure that you check the forums regularly to read and respond according to requirements for the course.

To change your subscription options

1. Go to the forum that you would like to change the subscription options for
2. Under the Administration block on the left side of the screen, click Subscribe to this forum to start receiving emails or Unsubscribe from this forum to stop receiving emails
   

 By default, Moodle will send you email for forums that you have posted in. You can unsubscribe from a conversation by clicking on Subscribed when viewing a post.

Depending on the quiz's settings, the answers will be available either during the quiz, immediately after, or after the quiz closes. To view the answers, return to the quiz page and select the Review option to the right of the submission box.

1. In SOLUS, click on the drop-down menu in the Academics section, choose Exam Schedule (A), then click on the selection button (B).
   
2. Choose the correct semester (C) and click on the Continue button (D).
   
3. Your exam date and time is available in the provided table.
   

1. In SOLUS, click on the My Class Schedule link in the Academics section.
   
2. Choose the correct semester (A) and click on the Continue button (B).
   
3. Your exam centre location can be found in the provided table. The exact address of the actual exam centre will be mailed to you before the exam date.
   

If you are an off-campus student registered in an online course that has a final proctored exam, there is a $75 exam fee.

If your course does not have a proctored exam, enter 1111 when prompted for the exam centre code. This will ensure that you are not charged the exam fee.

Students must register for an account on the ProctorU website (https://go.proctoru.com/students/users/new). On the registration page, students choose their university (Queen’s University). Once logged in, students will be given a list of exams offered by the university for that term. They then choose the exam they will be taking, as well as the time they wish to write it. ProctorU will email the student confirmation for the selected time slot.

Counselling Services supports the personal, academic and social development of students at Queen's University by providing a range of programmes and services appropriate to their needs, and by participating in associated activities. Counselling services can be contacted at  counselling.services@queensu.ca or 613-533-6000 x78264.

Queen's is committed to providing full accessibility for persons with disabilities. This includes arranging academic accommodations for students with disabilities. If you are a student with a disability and you think you may need accommodations, contact Queen’s Student Accessibility Services (QSAS) at accessibility.services@queensu.ca or 613-533-6467.

Career Services offers career counselling, job listings, and online tipsheets and resources for students thinking about degree or career options. Career Services can be contacted at mycareer@queensu.ca or 613-533-2992.

 The Library is here to help you make the most of your time at Queen’s. It offers many great services to enhance your learning while at Queen’s.

The Writing Centre works with writers at all levels of proficiency, at any stage of the writing process, on any type of academic writing – essays, reports, labs and more. They offer free one-on-one phone appointments to help you improve your writing skills. The Writing Centre can be contacted at writing@queensu.ca or 613-533-6315.

Visit the CDS website provides a chart with all the important academic deadlines for online courses.

CDS provides academic advising to distance students. Phone appointments can be booked with an academic advisor for help with course planning, questions about your online programs, and any issues/concerns you may have during your studies at Queen’s. Contact the CDS office at cds@queensu.ca or 613-533-3322 to make an appointment.

Learning Strategies offers online resources and free one-on-one phone consultations to help you with managing your time, increasing motivation, limiting procrastination, reading from texts efficiently and effectively, coping with academic stress, and presentation skills. Learning Strategies can be contacted at learning.strategies@queensu.ca or 613-533-6315.

Student Academic Success Services (SASS) offers academic support to students who wish to develop their skills in critical thinking, reading, learning, studying, writing, and self-management. One-on-one phone appointments are available for distance students with dedicated professionals and trained peers. SASS can be contacted at academic.success@queensu.ca or 613-533-6315.