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Need help with your online courses?

  • Check out the FAQs below.
  • Call our office: (613) 533-3322 during our office hours: Monday to Friday 9:00 am -12:00pm and 1:00pm to 4:00pm
  • Help on weekends and holidays, please e-mail CDS ( cds@queensu.ca ).  Your e-mail will be answered within 24 hours. 
  • Call the IT support centre: (613) 533-6666 during office hours: Monday-Friday 8:00am - 5:00pm.
  • Click here to fill out a help form . Be sure to include your phone number.  Forms will be replied to during regular office hours:  Monday-Friday 8:00am - 5:00pm.

The information below is designed for online courses offered through Continuing and Distance Studies. Please note they may not accurately answer questions for on-campus course Moodle sites.

Technical Issues

Adobe Connect

 How do I log into the Adobe Connect Sessions?

To gain access to your session please choose the option "Enter as Guest" and be sure to place INSTRUCTOR/TA beside your name. Once you have entered your name click on request entry and the Tech Support Agent will allow you to enter the room and begin to set up your session.

 I'm experiencing technical difficulties using Adobe Connect.

If you are experiencing technical difficulties and you are:

1) Not yet in your session, please email cds@queensu.ca for immediate assistance.

2) Are currently in your session, please send a private chat message to your Tech Support Agent for assistance. This can be done by hovering over the Tech Support Agent in the Participants pod and clicking on "Start Private Chat".

 How do I manage my Adobe Connect session?

Please refer to the PDF guide that was sent to you at the beginning of the semester via your queensu email address.

onQ

 How do I setup SMS and email notifications?

Note: An email and/or mobile number must be assigned for instant notifications.

  1. Select the Personal Menu (your name) on the right of the minibar, a drop-down will appear.(A)
  2. Select the "Notifications" option. You will be redirected to the notification page. (B)
  3. Under "Contact Methods" enter your email and/or mobile number. (C)
  4. If you wish to receive a daily summary of activity select the "Daily" option under Summary of Activity. (D)

5. Under "Instant Notifications" check the boxes for the notifications you wish to receive by email or SMS.

6. There are various other options that can be set under the "Customize Notifications" (F)

7. Under "Exclude Some Courses" you can set which courses to ignore notifications. (G)

8. Select the "Save" button to confirm settings.

 

 How do I export my classlist or gradebook?

Note: The classlist and gradebook are exported using the same method.
  1. On the right side of the navbar, go to the Grades.

2. Select Enter Grades  at the top of the page. (A)

3. Click the "Export" button at the top left  of the page. (B)


4. Deselect all of the Grade Values that are checked (C) (to prevent exporting of any grades values).

5. In the Export Grades page, check the boxes beside "Last Name" and "First Name" (D).

6. Deselect all Grade Items that are checked ( to prevent grade items from being exported) (E).

7. Click the "Export to Excel" button.(F)


      


8. A pop-up window will appear with a link to download the excel file of your Classlist.(G)



 

 How do I make my course available to sudents?

  1. From your course homepage, select the Edit Course link on the right of the navigation bar.




  2. Click Course Offering Information located in the 'Site Setup' section.




  3. Scroll down and check off the Course is active box.




  4. Click Save at the bottom of the screen.

 How do I add another Instructor or TA to my course?

  1. From the course homepage, click the Classlist link on the right side of the blue navigation bar.
  2. From the Classlist page, there will be a blue button that reads  Add Participants. Click on the button and select Add Existing Users.
  3. From this new page, you can search for the user(s) you want to enrol.
  4. Search Results will appear at the bottom of the page. Click the little check box next to the desired User's name and then select the Role that you wish for them to have from the drop-down menu.
  5. Finally, click the blue Enrol Selected Users button to complete the enrolment process. 

 How do I email the classlist?

Note: Emails sent from the Classlist will not be saved within the system. Instead, you receive a BCC to your queens email address.

  1. On the right of the navbar, select the Classlist option. (A)

 

2. To email all users enrolled in the course select the Email Classlist button. (B)

 

3. A list of the users that will be emailed is displayed, scroll to the bottom and click Send Email. (C)

 

4. A pop-up will appear where you can compose your email.

5. Once you have written the email, scroll to the top of the window and click Send to finish and send the email. (D)

 How do I view what my students are seeing?

  1. Select the small triangle to the right of your login ID at the top right of the course homepage.


  2. If there is no list of onQ roles showing, click 'change' at the top of the drop-down menu to bring one up.


  3. Click the Student option from the drop-down menu list.


  4. When finished with student view, click the triangle drop-down menu again and select the little 'x'.
 

onQ Courses

Gradebook

 How can I edit grades in bulk in the gradebook?

Note: When grades are saved by this method, they are automatically visible to learners.

  1. On the right side of the navbar, select “Grades” and click “Enter Grades”.
  2. Select the “Switch to Spreadsheet View” button at the top right of the page. The grade book will change to a series of cells where the grade can be manually assigned.

 

3. Adjust the desired grades within the spreadsheet view. (A)

4. Select the “Save” button to complete adjustments. (B)

 

5. To return to the standard view select the "Switch to Standard View" button near the top right. (C)

 How do I edit a grade in the gradebook?

Note: When grades are saved by this method, they are shared with learners

1.On the right side of the navbar, select “Grades” and click “Enter Grades” near the top.

2. Select the name of the learner and you will be redirected to a list of the learner’s grades. (A)

3. Adjust the desired grade item(s) for the learner in the text boxes. (B)

4. Select the blue, “Save and Close” to complete adjustments.

 How do I enter a grade in the gradebook?

Entering Grade By Item

Note: Instructors can grade entire categories with the same method by selecting the drop down arrow of the Grade Category

  1. On the right side of the navbar, select “Grades” and click “Enter Grades” near the top.

2. Select the drop down arrow beside the Grade Item or Activity you wish to grade (A) and choose “Grade all”. (B)

3. You will be redirected to a page with a list of all enrolled learners. Under the grades column, enter the value for each student. (C)

4. Select the “Save and Close” to complete adjustments. (D)


Entering Grades in a Spreadsheet

        

Note: The following option allows you to enter grades in a spreadsheet style layout.

  1. On the right side of the navbar, select “Grades” under the Assessment tab

2. Click “Enter Grades” near the top.

3. Select the "Switch to Spreadsheet View" button on the upper right side of the page.

4. The table of grades will become a spreadsheet where you can type in the grades for the respective grade item and student.

5. Select the “Save” at the bottom of the page to confirm.

 

 How do I export my gradebook to Peoplesoft?

Please follow this guide to export your course grades to Peoplesoft.

 How do I hide or display grades in the gradebook?

Hiding Grades

Note: Grade categories may still display grades even if the grade items within have been hidden. Please make sure to apply the override to grade categories as well.

  1. On the right side of the navbar, select “Grades” under the Assessment tab and click “Manage Grades” near the top.

2. Select the drop down arrow beside the grade item (A) you wish to hide the grades and choose “Edit Grade Item” (B)


3. Scroll to the bottom and select “Show Display Options” (C)

4. Under the Student View select “Override display options for this item” (D)

5. You have the option to choose Points grade, Weighted grade, Grade scheme symbol, or Grade scheme. Uncheck each option to display no grade value. (E)

6. Select Save and Close to confirm changes.(F)



 

Displaying Grades

Note: the following option allows you to display grades after they've been hidden.

  1. On the right side of the navbar, select “Grades” under the Assessment tab and click “Manage Grades” near the top.

2. Select the drop down arrow beside the grade item you wish to hide (A) the grades and choose “Edit Grade Item” (B)

3. Scroll to the bottom and select “Show Display Options” (C)

4. Under "Student View", deselect “Override display options for this item” and your default grade settings will return. (D)

5. Select Save and Close to confirm changes. (E)

 

 How do I import grades into or export grades from the gradebook?

 

Importing Grades

Note: the following option allows you to import grades from a CSV file. 

    1. Select Grades from the right side of the navbar.

2. Click on Enter Grades at the top of the page. (A)

3. Click the blue Import button at the top left, you will be re-directed to the "Import Grades" page. (B)

4. Download the "Sample" file to see the CSV format that is required. 
The following fields are mandatory: (C)

The OrgDefinedID field is the student number with and "S" infront. (i.e. S12345678)

The Username field is the student's NetID (i.e. 12abc3)

The End-of-line Indicator must be included

In the Grade Item name specify: Points Grade, Text Grade, Grade Symbol, etc

5. Create a CSV file in an external processor with the proper format.

6. Click Choose File and select your CSV file. (D)

7. Click Open. 

8. Click Continue. (E)

9. Click Import to complete grade import.

10. Recalculate the Final Adjusted Grade.

11. Release the grades.

Exporting Grades

Note: the following option allows you to export your gradebook.

  1. Select Grades from the right side of the navbar.

2. Click on Enter Grades at the top of the page. (A)

3. Click the Export button at the top left, you will be re-directed to the "Export Grades" page. (B)

4. Select the Key Field, Grade Values, and User Details you wish to include.

5. Check the boxes corresponding to the Grade Items you wish to export. (C)

6. Click the Export to Excel button for an excel file or click the Export to CSV button for a Comma Separated Values file.

7. A pop-up will appear with a link to download the file. (D)

8. Click Close once you have downloaded the file. (E)



 How do I recalculate grades in the gradebook?

Note: You cannot undo once you have recalculated the grade.

  1. Select Grades from the right side of the navbar.

2. Click on Enter Grades at the top of the page.

3. Click the dropdown arrow beside Final Calculated Grade and select "Grade All".

4. Click the dropdown arrow beside Final Grades (A) and select "Recalculate All" (B).

5. Check the boxes for all the Grade items that you want to be included in the Final Grade Calculation

6. Click the Calculate button.

 

7. Select "Yes" to confirm. (note: This action cannot be undone)

 How do I drop the lowest grades from the gradebook?

Option 01:

 

  1. From the course homepage, select Grades from the right side of the navbar.
  2. Click Setup Wizard from the 'Manage Grades' page.
  3. Start the setup process and continue to Step 3.
  4. Select 'Drop Ungraded Items' and click continue.
  5. Complete the rest of the setup process.

Option 02:

 

  1. From the course homepage, select Grades from the right of the navbar.
  2. Select the grade category you want to drop grades.
  3. Under the "Distribution" section, select the option for ''.
  4. Indicate the number of grades you wish to drop from the category.
  5. Click the 'Save and Close' button to complete the process.

 How do I release the final grades in onQ?

  1. Once the grades have been recalculated, select all the students by selecting the checkbox at the top left of the student list (A)

2. Select Release/Unrelease at the top of the student list to release the Final Adjusted Grade. You will notice that the checkboxes on the right of the student list will all be checked. (B)

3. Click "Save and Close". (C)

4. Click "Yes" to confirm all changes.

 How do I release grades at a later date?

  1. In the navbar, select Grades.

2. Click on the triangle next to the grade item (A) you wish to edit and select Edit Grade Item (B).


3. Click on the Restrictions tab. (C)

4. In the Visibility section, choose "Grade is visible for a specific date range."(D)

5. Enter the Start Date at which you want the grade item to be released. (E)


6. Click on the Save and Close button.

 How do I leave grade feedback for my students?

  1. Select Grades from the right side of the navbar.
  2. Click Enter Grades at the top left of the 'Manage Grades' page.
  3. Select the student you wish to leave feedback for. 
  4. Scroll down to the desired assessment and click Show Comments.
  5. Enter feedback for students in the appropriate section.
  6. Click the blue Save and Close button when finished.

Quizzes

 How do I publish quiz grades?

  1. In the navbar, select Edit Course
  2. Under Assessments, Click on the Quizzes icon.
  3. Click on the drop-down arrow next to the Quiz you wish to view and select Grade


  4. At the top right of the list of users, beside "Published", select the "Check All" icon
  5. Select the "Save and Close" button to confirm changes.

 

 

  How do I regrade a quiz question?

 
  1. Select "Edit Course" in the Navbar.

       2. Under Assessments, Click on the Quizzes icon.

       

3. Click on the drop-down arrow next to the Quiz you wish to regrade (A) and choose 'Grade' (B)

4. Click on the Questions tab (C)

5. Select the radio button for 'Update All Attempts' (D)

6. Click on the question you wish to update (E)

7. Depending on the question type, you will have various grading options

8. Give to all attempts: assign a score to all the attempts for this question

9. Give to attempts with the following answer: assign a score for all attempts with a specified answer.

10. Click Save to confirm

 

 

 How do I remove a question from a quiz after it has been attempted?

Note: The "out of" value for the associated grade item may need to be adjusted once the question has been removed from the quiz.

  1. Select the Edit Course in the navbar.

      

        2. Under Assessments, Click on the Quizzes icon.

       

 

3. Click on the drop-down arrow next to the Quiz you wish to regrade (A) and choose 'Grade' (B)


4. Select the Questions tab. (C)

5. Select the Update All Attempts. (D)

6. Click the question you want to drop. (E)


7. Under Grading Type, specify "Give to all attempts 0 points". (F)


8. Click Save.

9. Click Go Back to Questions.

10. Select Edit from the drop-down menu beside the quiz title near the top.

11. Select the Add/Edit questions button. (G)


12. Check the question to be dropped and select Delete.

13. Confirm by selecting Delete again.

14. Select Done Editing Questions. Note that your revised quiz, with a question dropped, is now worth fewer points than the original quiz.

  How do I reveal quiz feedback and attempts?

Note: Under the Assessments tab, the "Allow attempt to be set as graded immediately upon completion" must be enabled for students to view attempt immediately after submission.

  1. Select Quizzes in the Navbar.

2. Click on the drop-down arrow next to the Quiz (A) and choose 'Edit' (B)

3. Click on the Submission Views tab (C)

4. Click the "Default View" text in blue. (D)



5. Under "Show Questions?", select the Yes option and the desired display option (i.e Show all questions with user responses) (E)

Set any additional display options you desire.

Click Save to confirm (F)

  How do I view a student's quiz attempt?

  1. Select Edit Course in the Navbar.

  2. Click the drop-down arrow beside the quiz and select Grade (B)

  3. Select the Attempts tab (C)
  4. Search for the student's name in the "Search For" field (D)
  5. Select the attempt you wish to review
  6. You will see each question with the student's answer and the correct answer

Discussions

  How do I grade a discussion topic?

Note: Once you have assessed all the students, you must publish the grades. This will send the grades to the gradebook and send a notification to the students saying they have received the grade.

 

  1. Click Grades in the main Navbar.
     
  2.  Click Enter Grades
  3. Ensure you are viewing the gradebook in spreadsheet view. 

  4. Scroll to the right to find the correct slot to manually enter grades for the discussion post.


OR


  1.  Select Assessments in the navbar
  2.  Click on the discussion you wish to grade.

  3.  Click the drop-down arrow beside the Discussion you wish to assess and select Assess Topic.
  4.  Select the Assessments tab near the top. A list of students will be displayed along with their score and check boxes to publish grades.
  5.  Click the name of the student you wish to assess.
  6.  In the Pop-up window that appears, scroll down to view the student's posts and enter the appropriate score on the right side. 
  7.  Once you have assessed the posts, you can provide feedback in the textbox near the top.
  8.  Click Save and Close to confirm changes. 

  How do I publish the grades from a discussion topic?

Note: If you do not publish the grades in the Discussion Tool, the grades will not be updated in the gradebook.  

    

      1.  Click the Edit Course button on the right of the navbar.

     

2 . Select Discussions under the Communications Tab.

      

3Click the drop-down arrow beside the discussion topic and select Assess Topic.
4. Once all the feedback and grades have been saved, select the Publish All Scores to Grades button at the top of the page.
5. Click Yes to confirm publish. You will notice that the checkboxes beside the student's names have been checked, this means the grades/feedback have been published. 
 6. Click Save and Close to exit the assessment page.

 How do I receive or stop receiving notifications when new posts are made in discussion topics?

To Receive Notifications

Note: The following option activates notifications for the chosen topic only. 

  1. Click on Discussions or Assessments in the navbar.

2. Click on the little triangle beside topic you wish to receive notifications from. (A)

3. Click on Subscribe. (B)

4. Choose the notification method you want and click on the blue, Subscribe button.

To Stop Receiving Notifications

Note: The following option deactivates notifications for the chosen topic only.

  1. Click on Discussions or Assessments in the navbar.

  2. Click on the little triangle beside topic you wish to receive notifications from. (A)
  3. Click on Subscribe. (B)


  4. Click on the Yes button in the pop-up window.
 

Dropboxes

 How do I grade an assignment submitted in a dropbox?

Note: Dropbox submissions can also be downloaded directly from the Folder Submissions page.

  1. In the navbar, select Edit Course
  2. Select the Dropbox icon under Assessments. (A)
  3. Select the dropbox icon containing the submissions you wish to view.
  4. Scroll to the bottom of the page to view a list of submissions.
  5. To evaluate, click on the file you wish to view and you will be redirected to the Evaluate submission Page.
  6. Review the submission on the left side of the page or download the submission by clicking the download button at the bottom of the page.
  7. Enter feedback and grade the submission in the panel on the right side of the page.
  8. Click Publish to reveal the feedback to students, or Save Draft to save but not release.
  9. To continue to the next submission, Click Next Student on the top or bottom right corner of the page.

 How do I retract a grade or feedback from an assignment submitted in a dropbox?

Note: To avoid having to retract feedback/grade scores, draft all assessments and publish once completed.

  1. On the right of the navbar, select Edit Course.
  2. Click on Dropbox icon located under the "Assessment" section.
  3. Select the Dropbox folder containing the submissions you wish to view.
  4. Scroll to the bottom of the page to view a list of submissions.
  5. Click on a file with feedback or a grade score and you will be redirected to the "Evaluate submission Page".
  6. Select the Retract button at the bottom right of the page.
  7. Click Yes to confirm and the feedback/grade score will be retracted to Draft.

 How do I grant extensions on assignments?

  1. In the navbar, select Edit Course
  2. Under Assesments, Click on the Dropbox icon.
  3. Click on the triangle next to the Dropbox to which you wish to add an extension (A) and select Edit Folder (B).
  4. Click on the Restrictions tab. (C)
  5. Scroll down to the Special Access section.
  6. Make sure "Allow users with special access to submit files..." is selected.(D)
  7. Click on the Add Users to Special Access button. (E)
  8. Enter the new Due Date. (F)
  9. Select the student(s) to which you want to grant an extension. (G)
  10. Click on the Save button. (H)
  11. On the next screen, click on the Save and Close button.

Groups

 How do I create groups?

  1. From your homepage, select the Edit Course link on the right of the red navigation bar.
  2. Under 'Learner Management' click Groups.
  3. Select the New Category button.


  4. From this new page, fill in the Category Name of the group and the description (if necessary).

  5. Select the group Enrollment Type:

    1. # of Groups - No Auto Enrollment
      This Enrollment Type allows Instructors to create however many groups they want and manually enroll students into those groups.

    2. # of Groups, Groups of #
      These allow Instructors to create a certain number of Groups or one Group with a specific amount of enrollments in it. Selecting either of these Enrollment Types will randomly assign students to those groups.

    3. # of Groups - Self Enrollment, Groups of # - Self Enrollment, # of Groups of # - Self Enrollment 
      These allow Instructors to create a certain number of groups, a group with a specific amount of enrollments, or a number of groups with specific amounts of enrollments. Selecting any of these Enrollment Types will require the students to sign-up for a specific group.


6. Input the number of groups desired (Or the size of the groups if using Groups of #).

7.Under Additional Options, click the 'checkboxes' if Dropbox folders or Discussion threads are required for the groups.

8. Click the Save button.

 How do I manually assign users to groups?

 

  1. From your course homepage, click the Groups link on the right of the blue navigation bar. 


    (Alternatively click 'Edit Course' on the right of the navigation bar and then select Groups from the 'Learner Management' section of the Course Administration Page)

  2. From the 'Manage Groups' page, select the Group that you wish to enrol users into. This will take you to the Edit Group page.
  3. From the 'Edit Group' page click Enrol Users.
  4. Check the boxes for each student you wish to enrol into the group. 
  5. Click the Save button, located at the bottom left of the page when finished.

Rubrics

 How do I create a rubric?

  1. Click Edit Course on the right side of the navigation bar.

  2. Under the 'Assessment' section of the page select Rubrics.
  3. On the 'Rubrics' page, click the blue, New Rubric button.
  4. Input the Name of the rubric and select its 'Rubric Status' from the drop-down menu. NOTE: Only published rubrics can be used for grading.


  5. Select the Rubric Type desired.
    1. Analytic: Grading across multiple criteria (ex. Three specific categories that range from Level 1-4)
    2. Holistic: Grading without specific criteria (ex. Level 1-4) 


  6. Verify how many Levels and types of criteria (if applicable) the rubric has.


  7. Select the Scoring Method desired for the rubric.
    1. Point- Assigns a point total to each level for a score at the end of the assignment. All criteria are weighted equally.
    2. Text Only - Provide text descriptions and feedback for each level.
    3. Custom Point - Allows for you to assign how many possible points are available for each criteria and level. Use for separately weighted criteria. 
    4. Percentages (Holistic Only) - Assigns percentages to each level for a final score when marking. The percentage ranges are adjustable.


  8. When satisfied with the rubric settings, click the save button in the bottom left of the page.  NOTE: Once a rubric is saved you can no longer change the 'rubric type' or the 'scoring method.'

 

 

Instructor Support

Exams

 What regulations apply to examinations in online classes?

8.5 – Examinations in Online Classes

8.5.1 – Location of Examinations in Online Classes

Students living in the Kingston area taking Queen’s online classes are expected to write their examinations on campus. For students living outside the Kingston area, a list of established examination centres for online classes is available from Continuing and Distance Studies. If there is not an established centre within 100 kilometres of a student’s residence, one will be established at no charge.

Students requesting a change to the examination centre location after the deadline to make these changes must contact Continuing and Distance Studies, and if approved, an administrative charge will be assessed.

8.5.2 – Scheduling of Online Examinations

Students must write the examinations in online classes at the time scheduled by the Examinations Office.

Students who face extraordinary circumstances beyond their control and cannot comply with the examination schedule must notify Continuing and Distance Studies. Students who find themselves in such circumstances may seek permission to write the examination at a later time by appealing in writing to the instructor of the course. Such students seeking permission to write the examination at an earlier time than the scheduled time must appeal in writing to the Office of the Associate Dean (Studies) as well as to the instructor (see Appeal of Academic Decisions, Section 3). In both cases an administrative charge will apply.

8.5.3 – Scheduling Deferred Online Examinations

Students who are granted permission by the instructor to defer their online examination(s) to a subsequent term and who request to reschedule at an off-campus location will be subject to a non-refundable administrative fee for each examination, including additional charges as may be incurred by the University to set up the deferred examination.

Grades

 What regulations govern the change of grades in online courses?

Academic Regulation 10.5 – Change of Grade
The deadline for submission of a change of final grade by an instructor can be no later than the end of the term following that in which the class was offered. If the change of grade is not submitted within that timeline, the existing grade in the course shall stand. Any extensions beyond the end of the subsequent term must be based on extenuating circumstances and will require an appeal from the student to the Associate Dean (Studies) with support from the instructor (see Appeal of Academic Decisions, Section 3).

 


 

 

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