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Having trouble? Browse our list of known issues below to see if there is an existing workaround. If the issue you're experiencing is not listed or for any questions, please submit an IT Services Help Form.

 

 "No matches found" error when adding a user to your space

Description:

When attempting to add a user to your Wiki space, a "no matches found" error appears when searching for their netID.

Workaround:

Have the person log into wiki.queensu.ca with their netID and password. If it is their first time accessing the Wiki, this will automatically generate their account. Once they've successfully logged in, try adding them to the space again. If you are still unable to locate them in your search, please submit an IT Services Help Form.


 Can't locate a specific LDAP group

Description:

When attempting to add an LDAP group in your Wiki space, the correct LDAP group is not appearing in your search.

Workaround:

The Wiki does not create LDAP groups until at least one member of the group has logged in to wiki.queensu.ca. If you need to assign permissions to an LDAP group that is not appearing, please have a member of the group log in to the Wiki. We are working on a resolution for this issue.


 Viewing Queen's Wiki on a mobile device

Description:

When viewing using a mobile device, the desktop interface will display.

Workaround:

Confluence mobile interface for mobile devices, such as iPhone, iPad or Android devices, is not currently available for the Queen's Wiki.


 YouTube videos won't embed using the Widget Connector Macro

Description:

When embedding a video using the Widget Connector Macro, the macro asks for the "Web Site's Widget URL". There are two URLs that can be used to access a YouTube video:

  1. The Long URL - this is the URL that you see in at the top of your browser when viewing a YouTube video
  2. The Short URL - this is the URL that you can copy from the Share button, and is helpful for sharing a video to social media

If the short URL is used in the "Web Site's Widget URL" field, the video will not display when the page is saved. The following gear icon will appear instead:

Workaround:

To embed a YouTube video using the Widget Connector Macro, use the long URL for the video (located at the top of your browser when viewing the video), instead of the short URL.


 The Open Link in New Window macro does not open the link in a new window

Description:

After adding a link using the Open Link in New Window macro and saving the page, when a user clicks the link, the page does not open in a new window.

Workaround:

We are not actively investigating this issue; for accessibility reasons, it is not recommended to have links open in a new window by default. The recommendation is to encourage users to right-click the link and select "Open in a new window" from their browser options.


 Recently Updated macro, Blog Post macro, etc., won't load recent updates

Description:

Macros such as the Recently Updated macro or Blog Post macro stop updating to display recent content/changes. Page searches will also not return recently created pages

Workaround:

This is an ongoing issue related to the Wiki search index. We are currently working with the vendor to investigate and find a permanent resolution. If you discover that your macros or page searches are no longer displaying up-to-date information, please submit an IT Services Help Form.


 Available Gadgets page won't load

Description:

When navigating to the Help drop-down and selecting "Activity Stream", the Confluence Gadgets pop-up produces an error: "An error has occurred while trying to load the gadget directory."

Workaround:

To access the gadgets available in the Activity Stream, navigate to a space and open a page for editing. Select "Other Macros" and use the keyword "gadget" to search and identify the available gadgets:

  • Activity Stream
  • Confluence Page Gadget
  • Confluence QuickNav
  • Confluence: News

 

 

 

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