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Here are some of the most Frequently Asked Questions (FAQs) about the Queen's Wiki.  Click on a question to view the answer.  If you have a question that is not answered here, please contact the IT Support Centre

 When trying to add a user, a "No matches found" message is received, what next?

This is a known issue for any user that has never accessed the Queen's Wiki (see Error of "No matches found" in Wiki Known Issues).

To resolve the issue, please have the new user activate their Wiki account by signing in at using their NetID and password.

After they have signed in successfully, they will then be searchable within the Wiki user directory and can be added to spaces.

 How does a user log in to the Queen's Wiki?

 Queen's faculty, staff and students can log-in to the Wiki using their Queen's NetID. The 'Log in' link is located at the top right of every Wiki page. If you see your profile picture/icon instead, you're already logged in.

Requests for external user account(s) can be made on a space-by-space basis by contacting the IT Support Centre.

 How do I add a person without a Queen's NetID to my Wiki Space?

You may request an wiki account for an external user by contacting the IT Support Centre.

 How do I create a new wiki space?

Queen's full-time faculty and staff may request a group wiki space by completing the  Wiki Space Request Form, with the following information:

  1. The desired Wiki space name.
  2. Your department and group name.
  3. The name of the person who will be the owner of the space.
  4. The name of the person who will be the space administrator.
 Can I create a personal wiki space?

Yes, any user with a Queen's NetID may create a personal space. After logging in to the Queen's wiki, select the drop-down menu associated with your profile picture/icon (top right of screen) and select 'Add Personal Space'.

For more information, refer to Setting Up your Personal Space.

 How do I allow anonymous users the ability to view my space?

Only Wiki Administrators (ITS) have the ability to edit the Anonymous permission. If you would like to make your space public, contact the IT Support Centre.

 How do I allow all the students in my course access to my space?

Every course at Queen's has an LDAP group associated with it. The LDAP group contains all the students registered for the course. The group is updated nightly.

Here's a break-down of the different parts that make up the LDAP group name:


Here's an example of how the name of a course's LDAP group is made:
Course: BIOL 102, section 001, summer session
LDAP group name: BIOL_102_001_5_6W1


BIOL = Subject
102 = Catalogue Number
001 = Class Section
5 = Term (Winter = 1; Summer = 5; Fall = 9)
6W1 = The last part of the LDAP group name varies. It can safely be ignored.


To add a course (LDAP) group, to your Wiki space

  • Go to your space and choose Space Tools > Permissions on the sidebar.
  • Choose Edit Permissions.

The 'Edit Space Permissions' page is divided into the following sections:

  • Groups – a list of groups which already have permissions to access the site.
  • Individual Users – a list of users who already have permissions to access the site.
  • Anonymous Access – the space permissions granted to all anonymous users of the site.

To search for the course (LDAP group):

  • In the Groups section, select Edit Permissions 
  • Choose the magnifying glass symbol icon.
  • The Group Search window opens. Enter all or part of the course name (e.g. BIOL_102). You can use an asterisk '*' as a wild card.
  • Check the boxes to select the required course(s).
  • Choose Select Groups. The course name(s) will appear in the text box in the 'Groups' section.
  • Choose Add.
  • Set the permissions you'd like, and click Save All at the bottom of the screen.
 How do I view or change my email notification settings?

You can 'watch' a page, blog post or space. You will receive a notification by email whenever anyone adds or updates content on that page or space. You can also subscribe to daily email reports and other notifications of various updates, as described below.

You can subscribe to the following email summary reports:

  • A daily report of updates to all spaces that you have permission to view.
  • An immediate report of all blog posts added or changed, in all spaces that you have permission to view.
  • An immediate report of all updates made by the people you are following, in all spaces that you have permission to view.
  • An immediate report when someone follows you.
  • A daily or weekly report of recommended updates, in all spaces that you have permission to view.

To edit your email notification settings:

  1. Choose your profile picture at top right of the screen, then choose Settings.
  2. Click Email in the left-hand panel.
  3. Click Edit.

Email settings configuration page

For additional information, please visit on Subscribing to Email Notifications in Confluence Documentation.

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