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Keep checking this page to get the most up-to-date information about known issues with the migration of undergraduate student email to Office 365.

Date IdentifiedTitleDescriptionSteps Taken to Remedy Issue and/or Notify UsersAnticipated Resolution DateStatus
28-Jan-2013Skipped messagesITServices received an error notification from Microsoft relating to 34 migrated accounts stating that all of their messages were not migrated successfully.ITServices is working on a process to identify these messages and migrate them manually. All affected account holders will be notified by email.12-Feb-2013RESOLVED
01-Feb-2013Disappearing subfolders

After the January 26 account activation, we ran a mail synchronization process to ensure that all archived mail was successfully migrated to the new system. In terminating that synchronization process on Friday, February 1, an error occurred that caused some subfolders and their contents to disappear for some accounts.

ITServices has restored all subfolders and their contents as they existed on January 25 at 11:59 p.m. (prior to the activation of your O365 account). This did not delete any items in user Inboxes received since that date. However, it may have added content to Inboxes if that content was in Inboxes on January 25.

Messages that users moved from their Inbox to a subfolder between January 26 and February 4 will not be in that subfolder. ITServices can recover these messages manually by request. If you would like messages restored, please contact the IT Support Centre (see below for contact info).

28-Jan-2013Reserved folder namesThere are reserved folder names that Microsoft uses for its own purposes in O365. (For example, "Contacts", "Tasks", "Journals"). If a user-created folder has one of these names, it did not migrate successfully.

To resolve this issue, the folder names were edited by adding "_old" to the name, and the folders were then manually migrated successfully.

26-Jan-2013Email delivery failure during migration processSome messages were not delivered to user Inboxes during the migration process. Messages affected are date stamped between 7:30 a.m. and 1:30 p.m. on Saturday, January 26.Senders of undelivered mail got a bounce back notification. Account holders were provided with a list of undelivered messages that included the sender's email address, the message time stamp, and the message subject line (where available).28-Jan-2013RESOLVED

Help & Support

Please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.

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