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Need help with your online courses?

The information contained in these FAQs are designed for online courses offered through Continuing and Distance Studies. As such they may not accurately answer questions for on-campus course Moodle sites.

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titleTechnical Issues

onQ

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titleDoes my system meet the minimum requirements for onQ?
 
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Does my system meet the minimum requirements for onQ?
Does my system meet the minimum requirements for onQ?
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titleI cannot see my courses.

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I cannot see my courses. (onQ)
I cannot see my courses. (onQ)

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titleWhy is my course from last term still listed on my onQ MyHome?

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Why is my course from last term still listed on my onQ MyHome page?
Why is my course from last term still listed on my onQ MyHome page?

Adobe Connect

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titleHow do I log into the Adobe Connect Sessions?
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Adobe Connect Tutorial Instructions for Students
Adobe Connect Tutorial Instructions for Students
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titleI'm experiencing technical difficulties using Adobe Connect.
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Adobe Connect for ANAT100 Students
Adobe Connect for ANAT100 Students
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titleOnline Courses

Getting Started

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title Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First?

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Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First? (onQ)
Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First? (onQ)

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titleHow do I find contact information for classmates/group members?
 
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How do I find contact information for group members? (onQ)
How do I find contact information for group members? (onQ)
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titleHow do I view the groups to which I'm assigned?

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How do I view the groups to which I'm assigned? (onQ)
How do I view the groups to which I'm assigned? (onQ)

Assignments

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titleHow do I submit an individual assignment or a group assignments?
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titleHow do I see the feedback I received on my assignment?
 
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How do I see the feedback I received on my assignment? (onQ)
How do I see the feedback I received on my assignment? (onQ)
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titleI submitted the wrong file; can I change it?
 
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titleI tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment.
 
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I tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment. (onQ)
I tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment. (onQ)
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titleThe assignment requires that I upload several documents, but I was only able to upload a single one.
 
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The assignment requires that I upload several documents, but I was only able to upload a single one. (onQ)
The assignment requires that I upload several documents, but I was only able to upload a single one. (onQ)

Grades

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titleI cannot see the grade for my assignment.
 
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I cannot see the grade for my assignment. (onQ)
I cannot see the grade for my assignment. (onQ)
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titleI cannot find my forum grade.
 
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I cannot find my forum grade. (onQ)
I cannot find my forum grade. (onQ)
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titleI see my grade, but how do I find my marked assignment?

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I see my grade, but how do I find my marked assignment? (onQ)
I see my grade, but how do I find my marked assignment? (onQ)

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titleI cannot see the grade for my quiz.

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I cannot see the grade for my quiz.(onQ)
I cannot see the grade for my quiz.(onQ)

Discussion Forums

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titleHow do I post to the discussion forum?

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How do I post to the discussion forum? (onQ)
How do I post to the discussion forum? (onQ)

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titleI can’t see my post in the discussion forum.

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I can't see my post in the discussion forum. (onQ)
I can't see my post in the discussion forum. (onQ)

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titleI can’t see other students' posts in the discussion forum.

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I can't see other students' posts in the discussion forum. (onQ)
I can't see other students' posts in the discussion forum. (onQ)

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titleHow do I stop (or start) getting emails from the forums?

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How do I stop (or start) getting emails from the forums? (onQ)
How do I stop (or start) getting emails from the forums? (onQ)

 

Quizzes

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titleIf a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time?

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If a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time? (onQ)
If a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time? (onQ)

 

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titleWhere can I see the correct answers to a quiz I've just taken?

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Where can I see the correct answers to a quiz I've just taken? (onQ)
Where can I see the correct answers to a quiz I've just taken? (onQ)

 

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titleStudent Support

Exams

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titleWhere can I find my exam schedule?

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Where can I find my exam schedule?
Where can I find my exam schedule?

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titleWhere can I find my exam centre?

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Where can I find my exam centre?
Where can I find my exam centre?

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titleI don't live in Kingston, how do I write my exams?

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I don't live in Kingston, how do I write my exams?
I don't live in Kingston, how do I write my exams?

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titleHow do I change my exam centre?

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How do I change my exam centre?
How do I change my exam centre?

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titleCan I defer writing my exam or change my exam date?

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Can I defer writing my exam or change my exam date?
Can I defer writing my exam or change my exam date?

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titleIs there a fee for exams?

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Is there a fee for exams?
Is there a fee for exams?

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titleMy course doesn't have an exam. What exam centre should I choose in SOLUS?

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My course doesn't have an exam. What exam centre should I choose in SOLUS?
My course doesn't have an exam. What exam centre should I choose in SOLUS?

ProctorU (only applicable if your course uses the ProctorU exam proctoring service)

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titleHow do I schedule my exam with ProctorU?

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How do I schedule my exam with ProctorU?
How do I schedule my exam with ProctorU?

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titleHow do I write my exam with ProctorU?

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How do I write my exam with ProctorU?
How do I write my exam with ProctorU?

Personal Support

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titleWhere can I go if I require personal support?

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Where can I go if I require personal support?
Where can I go if I require personal support?

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titleWhere can I obtain a letter of accommodation to fulfill my accessibility requirements?

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Where can I obtain a letter of accommodation to fulfill my accessibility requirements?
Where can I obtain a letter of accommodation to fulfill my accessibility requirements?

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titleWhere can I go to obtain help finding a career after graduation?

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Where can I go to obtain help finding a career after graduation?
Where can I go to obtain help finding a career after graduation?

Academic Support

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titleWhere can I find resources for my assignments?

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Where can I find resources for my assignments?
Where can I find resources for my assignments?

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titleWho can help me improve my writing skills?

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Who can help me improve my writing skills?
Who can help me improve my writing skills?

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titleWhere can I go to find important academic deadlines for online courses?

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Where can I go to find important academic deadlines for online courses?
Where can I go to find important academic deadlines for online courses?

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titleWho can help me plan my courses at Queen's in order to graduate?

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Who can help me plan my courses at Queen's in order to graduate?
Who can help me plan my courses at Queen's in order to graduate?

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titleWho can help me learn new strategies to successfully complete my coursework?

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Who can help me learn new strategies to successfully complete my coursework?
Who can help me learn new strategies to successfully complete my coursework?

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titleWhere can I learn new skills to successfully complete my coursework?

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Where can I learn new skills to successfully complete my coursework?
Where can I learn new skills to successfully complete my coursework?

 


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