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titleTroubleshooting


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titleChat window unavailable in Zoom

The Meeting Chat window should be open by default. If you don't see your chat window, select the chat icon from the bottom ribbon in Zoom.


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titleUnable to access the Tutorial Document

If you receive an error message about not having permission to access the document, there is a good chance your browser is logged in to a personal Microsoft account and not a Queen's account. Opening the link in a private browser window usually resolves the issue:

  1. Return to Zoom and copy the link from the chat window
  2. Open a private tab in your browser
  3. Paste the link into the address bar and navigate to the document
  4. If prompted, login with your NetID@queensu.ca username and Queen's password.


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titleNo Group Members or Different Group Members in the Tutorial Document

If you don't see any group members in the tutorial document or the group members in the document are completely different than those in your breakout room, there is a good chance the wrong document was opened.

  1. Close out the document tab
  2. Return to Zoom and follow the steps outlined in the Steps for Accessing the Document section.



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titleNo Document Link in the Chat

If you don't see a link in your Zoom chat, ask your group members if they can paste the link back in the chat. If everyone in the group doesn't have access to the link you will need to contact the TA. This can be done by clicking on the Ask for Help button at the bottom of the Zoom Ribbon while you are in the breakout room.


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