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Need help with your online courses?

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titleOnline Courses

Getting Started

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title Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First?

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Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First? (onQ)
Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First? (onQ)

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titleHow do I find contact information for classmates/group members?
 
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How do I find contact information for group members? (onQ)
How do I find contact information for group members? (onQ)
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titleHow do I view the groups to which I'm assigned?

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How do I view the groups to which I'm assigned? (onQ)
How do I view the groups to which I'm assigned? (onQ)

Assignments

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titleHow do I submit an individual assignment or a group assignments?
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titleHow do I see the feedback I received on my assignment?
 
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How do I see the feedback I received on my assignment? (onQ)
How do I see the feedback I received on my assignment? (onQ)
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titleI submitted the wrong file; can I change it?
 
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I submitted the wrong file; can I change it? (onQ)
I submitted the wrong file; can I change it? (onQ)
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titleI tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment.
 
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I tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment. (onQ)
I tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment. (onQ)
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titleThe assignment requires that I upload several documents, but I was only able to upload a single one.
 
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The assignment requires that I upload several documents, but I was only able to upload a single one. (onQ)
The assignment requires that I upload several documents, but I was only able to upload a single one. (onQ)

Grades

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titleI cannot see the grade for my assignment.
 
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I cannot see the grade for my assignment. (onQ)
I cannot see the grade for my assignment. (onQ)
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titleI cannot find my forum grade.
 
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I cannot find my forum grade. (onQ)
I cannot find my forum grade. (onQ)
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titleI see my grade, but how do I find my marked assignment?

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I see my grade, but how do I find my marked assignment? (onQ)
I see my grade, but how do I find my marked assignment? (onQ)

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titleI cannot see the grade for my quiz.

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I cannot see the grade for my quiz.(onQ)
I cannot see the grade for my quiz.(onQ)

Discussion Forums

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titleHow do I post to the discussion forum?

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How do I post to the discussion forum? (onQ)
How do I post to the discussion forum? (onQ)

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titleI can’t see my post in the discussion forum.

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I can't see my post in the discussion forum. (onQ)
I can't see my post in the discussion forum. (onQ)

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titleI can’t see other students' posts in the discussion forum.

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I can't see other students' posts in the discussion forum. (onQ)
I can't see other students' posts in the discussion forum. (onQ)

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titleHow do I stop (or start) getting emails from the forums?

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How do I stop (or start) getting emails from the forums? (onQ)
How do I stop (or start) getting emails from the forums? (onQ)

 

Quizzes

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titleIf a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time?

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If a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time? (onQ)
If a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time? (onQ)

 

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titleWhere can I see the correct answers to a quiz I've just taken?

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Where can I see the correct answers to a quiz I've just taken? (onQ)
Where can I see the correct answers to a quiz I've just taken? (onQ)

 

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titleStudent Support

Exams

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titleWhere can I find my exam schedule?

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Where can I find my exam schedule?
Where can I find my exam schedule?

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titleWhere can I find my exam centre?

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Where can I find my exam centre?
Where can I find my exam centre?

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titleI don't live in Kingston, how do I write my exams?

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I don't live in Kingston, how do I write my exams?
I don't live in Kingston, how do I write my exams?

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titleHow do I change my exam centre?

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How do I change my exam centre?
How do I change my exam centre?

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titleCan I defer writing my exam or change my exam date?

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Can I defer writing my exam or change my exam date?
Can I defer writing my exam or change my exam date?

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titleIs there a fee for exams?

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Is there a fee for exams?
Is there a fee for exams?

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titleMy course doesn't have an exam. What exam centre should I choose in SOLUS?

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My course doesn't have an exam. What exam centre should I choose in SOLUS?
My course doesn't have an exam. What exam centre should I choose in SOLUS?

ProctorU (only applicable if your course uses the ProctorU exam proctoring service)

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titleHow do I schedule my exam with ProctorU?

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How do I schedule my exam with ProctorU?
How do I schedule my exam with ProctorU?

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titleHow do I write my exam with ProctorU?

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How do I write my exam with ProctorU?
How do I write my exam with ProctorU?

Personal Support

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titleWhere can I go if I require personal support?

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Where can I go if I require personal support?
Where can I go if I require personal support?

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titleWhere can I obtain a letter of accommodation to fulfill my accessibility requirements?

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Where can I obtain a letter of accommodation to fulfill my accessibility requirements?
Where can I obtain a letter of accommodation to fulfill my accessibility requirements?

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titleWhere can I go to obtain help finding a career after graduation?

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Where can I go to obtain help finding a career after graduation?
Where can I go to obtain help finding a career after graduation?

Academic Support

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titleWhere can I find resources for my assignments?

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Where can I find resources for my assignments?
Where can I find resources for my assignments?

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titleWho can help me improve my writing skills?

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Who can help me improve my writing skills?
Who can help me improve my writing skills?

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titleWhere can I go to find important academic deadlines for online courses?

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Where can I go to find important academic deadlines for online courses?
Where can I go to find important academic deadlines for online courses?

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titleWho can help me plan my courses at Queen's in order to graduate?

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