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titleRequirements

Devices

 

MinimumRecommended
ProcessorSingle Core 1Ghz or HigherDual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAMN/A4Gb

Zoom will work on a variety of devices including Windows, OSX, iOS, and Android devices.

Connection

A wired or wireless connection with minimum 3G speeds (600 kbps up/down) is required.

Please see the Zoom Requirements page for more information on device and bandwidth requirements

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  •  Click on a meeting link. Meetings are usually on the Live Sessions/Webinars page in OnQ
  • You
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    titleJoining Join a Meeting for the First Time

    The following YouTube video demonstrates the steps outlined below.

    1. On your course's Zoom page click on Access Zoom Meetings near the bottom of the page, choose Open in a new window, and choose Join to the right of the meeting you wish to attend.

      Info

      For some courses, Zoom meetings will be listed directly on the Zoom page. If this is the case, select the link of the associated meeting you wish to join.


    2. If this the first time using Zoom, you will be prompted to download and install the Zoom Launcher. Once it has downloaded, follow the prompts to install the software
    3. If the meeting hasn't started you will be asked to wait until the Host has started the meeting. This will be a good opportunity to test your computer audio. 
    4. Once the meeting has started, you will be prompted to enter your name as it appears in OnQ and choose Join. Zoom will remember your name for future meetings.
    5. On the next prompt, choose Join Audio Conference by Computer
    Tip

    To prevent any last minute tech issues, it's recommend that you take some time to try joining the Zoom Practice Meeting before your first live session is scheduled to begin.



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    titleView Recordings
    1. On your course's Zoom page click on Access Zoom Meetings near the bottom of the page, choose Open in a new window
    2. In the Zoom window, select the Cloud Recordings tab
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    3. Click on the recording you wish to view. When prompted, choose the Video Recording. This will automatically copy the passcode to your clipboard.
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    4. Paste the passcode in by entering CTRL + V (on a PC) or COMMAND + V (on a Mac) and choose Watch Recording


    Tip

    In some cases the passcode will not automatically copy over. If this is occurs, please return to the Rich LTI tab and choose the eye icon below the recording to reveal the passcode. From there the passcode can be manually copied (either by right clicking or by using a keyboard command).

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    titleTechnical Difficulties

    For technical issues with Zoom, please contact the ITServices Support Centre via Online Chat or by phone (613) 533-6666 (5am to 10pm Monday-Friday)