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titleRequirements

Devices

 

MinimumRecommended
ProcessorSingle Core 1Ghz or HigherDual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAMN/A4Gb

Zoom will work on a variety of devices including Windows, OSX, iOS, and Android devices.

Connection

A wired or wireless connection with minimum 3G speeds (600 kbps up/down) is required.

Please see the Zoom Requirements page for more information on device and bandwidth requirements

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titleJoining a Meeting

The following YouTube video demonstrates the steps outlined below.

  1. Click on a meeting link. Meetings are usually on the Live Sessions/Webinars page in OnQ
  2. You will be prompted to download and install the Zoom Launcher. Once it has downloaded, follow the prompts to install the software
  3. If the meeting hasn't started you will be asked to wait until the Host has started the meeting. This will be a good opportunity to test your computer audio. 
  4. Once the meeting has started, you will be prompted to enter your name as it appears in OnQ and choose Join. Zoom will remember your name for future meetings.
  5. On the next prompt, choose Join Audio Conference by Computer
Tip

To prevent any last minute tech issues, it's recommend that you try joining the Zoom Practice Meeting before your first live session is scheduled to begin.



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titleTechnical Difficulties

For technical issues with Zoom, please contact the ITServices Support Centre via Online Chat or by phone (613) 533-6666 (5am to 10pm Monday-Friday)