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Arts and Science Online supports Aropa. If you would prefer that submission and review progress be collected and sent to you by ASO, please send a request to asomm@queensu.ca

While logged in to Aropa, general information about the progress of the activity can be accessed from the front page of the activity. The sections below describe how user specific progress can be accessed.

After the submission phase has started submissions can be viewed by choosing Monitor submissions on the left. This will display the NetIDs of the students who submitted as well as the work they submitted. Non submitters will be listed at the bottom of the page.

After the Review Phase has opened, TAs and the Instructor will have access to the Monitor Reviews button on the left of the Assignment Administration page. The leftmost column lists the NetID of the Reviewer while the two rightmost columns list the NetIDs of the authors whose work was allocated to the reviewer.

Aropa codes the status of the reviews in the rightmost columns as follows:

• Unbolded NetID (e.g. qu2202211) indicates that the review hasn't been started
• Bolded NetID (e.g. qu2202211) indicates that the allocated work has been viewed but a review has not been started
• Bolded NetID with a plus symbol (e.g. qu2202211+) indicates that the review has been saved but is incomplete.
• Bolded NetID with a check mark symbol (e.g. qu2202211✓) indicates that the review is complete
• Bolded NetID with a check mark  symbol and an asterix (e.g. qu2202211✓*) indicates that the review is complete and the author being reviewed has viewed the feedback

1. In the assignment, choose Manage Extensions from the left
   

2. On the Manage Extensions page, type in the NetID of the student you wish to grant the extension for.

   Tip
   If you don't know the Student's NetID, their name can be searched in the GPHY 101 Student Roster Spreadsheet.

   
   

3. Select an alternate date for the submission, the review, or both and choose Save changes
   

If the due date of one of the Peer Review activities needs to be modified, it can be updated in Aropa as follows:

1. From the assignment, choose Edit assignment from the menu on the left
2. The submission deadline can be change modifying the Author submissions end date. Reviewing can be modified by changing the Reviewing ends due date.
3. Choose Save to finalize the changes

In some cases it is beneficial to check the overall progress of grading in your activity. This can be done by monitoring the marking:

1. As an instructor, choose View review marking from the left-hand menu
2. In the Reviewer Marking Assignment, choose Monitor Marking
3. The progress of your marking account will be listed. The grading progress follows the same convention as those outlined in the Monitor Reviews section

Arts and Science Online supports Aropa. If you would prefer that troubleshooting be done by ASO, please send the message to asomm@queensu.ca

There are numerous circumstances that can affect why the student is not viewing their feedback. The below troubleshooting steps can be followed to help resolve the issue:

1. Peer Feedback VS TA Feedback
   • Peer Feedback and TA Feedback are displayed in two different locations in Aropa. Peer Feedback will be available after the review phase in the main assignment while TA feedback will be available in the Review Marking assignment. If it isn't already known the student should be asked about what feedback they can't view.
     
2. Unable to View Peer Feedback
   1. Student's won't be able to view feedback until after the reviewing phase has ended. If the phase is still active, ask the student to wait until reviewing has ended.
   2. If the student reported the issue just after reviewing has ended, ask that they close their browser and try logging back in to Aropa
   3. Check the progress of the student reviews (See Monitor Reviews section). Aropa has been configured to only display feedback if one or more reviews has been completed. If the student didn't complete a review they will not be able to view feedback.
   4. Double check with the student to ensure they are not viewing the Review Marking assignment
   5. If none of the above steps resolved the issue, please request that they contact asomm@queensu.ca
3. Unable to View TA Feedback
   1. Aropa requires an arbitrary deadline for when feedback should be displayed. It is usually set as a week after reviewing has ended. If this inquiry falls within this time frame the student might need to wait until after the week has elapsed.
   2. Similar to Peer Reviews, if this inquiry was submitted just after the week deadline, they might need to log out and log back in to Aropa
   3. Double check with the student to ensure they are not viewing the main assignment
   4. Check the grading progress to ensure feedback has been written for this student's review.
   5. If none of the above steps resolved the issue, please request that they contact asomm@queensu.ca

Aropa's maintenance window is 10 PM EST to Midnight EST. Students trying to submit work during this window will sometimes be prompted with an error message or slow load times. From here, students have several options:

1. keep reloading the page. In most cases students are eventually able to submit
2. report the issue to asomm@queensu.ca and attach their work. It can be uploaded on their behalf on the next business day.
3. wait until after the maintenance window (e.g. try uploading the next morning)

If you are an instructor in Aropa, you have the ability to impersonate any of your students in the activity. This might allow you to see any issues the student is reporting.

1. From the left menu, choose Impersonate other user
   

2. Type in  the NetID of the student you want to impersonate and choose Impersonate other user
   

   Tip
   You can revert to your Instructor account by choosing REVERT at the top of the page

   
   

In most cases a student can't open up a submission because of one of the following reasons:

1. The student doesn't have the appropriate software to open up the submission (in most cases in .pages format)
2. The student receives a message that the submission is empty
3. The student receives a message that the work hasn't been submitted yet

For 1) the student can be directed to the ITServices Office 365 page for more information on installing the most recent version of Office 365. If the student received a .pages file it's recommended that asomm@queensu.ca be contacted. 

For 2) this usually means that the original submitter submitted an empty document in an effort to participate in the review phase without creating a submission. The original submitter can be contacted and given an opportunity to upload their work or asomm@queensu.ca can be contacted and the empty submission can be removed from activity allocation.

For 3) a submission extension was granted to a student and this particular student did not upload work. This creates an empty placeholder that prevents the reviewer from accessing the work that was allocated to them. The student can be contacted again and provided with an opportunity to submit their work or asomm@queensu.ca can be contacted and the placeholder can be removed from the activity allocation.