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Info

Please note that as of July 2020, Zoom licenses are now being handled by ITServices. Please see https://www.queensu.ca/its/zoom-enterprise-implementation for more information regarding Zoom licenses.


Panel
titleZoom Support

The support structure for Zoom is as follows:

  • Support will be available 15 minutes before your session begins
  • You can open up the meeting on your own or Support can open it up for you upon request. Support will open up your meeting if it is still unavailable by the start time.
  • If you experience any issues logging in please send an email to asozoom@queensu.ca
  • Support will sit in your meeting and assist with any technical issues
  • Recordings will be automatically posted in your course unless something different is requested

Warning

Although it is possible to host your own meeting in Zoom, it is highly recommended that any course related meetings be booked through Arts and Science Online. This will ensure that support is available and that no restrictions are placed on the length of your meeting. If you feel that your meetings are running smooth and that tech support is not necessary, you can sent an email to asozoom@queensu.ca and opt-out of technical support.  


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