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titleInstructor and TA Guidelines

Please review the best practices listed below in advance of your Zoom session(s) to help foster a positive and successful user experience for both the teaching team and your students. Following the procedures listed here will help ensure no further action is required prior to your meeting. If you find that you need further support, or require any changes to the scheduled meetingplease email with your request as soon as possible. 

titleScheduling a Zoom Meeting

Scheduling a Zoom Meeting:

As of Winter 2022, instructors can either scheduled their own meetings from onQ or request that meetings be created by the ASO Zoom Team.


Please note that the ASO Zoom team will not have a record of any meetings created by an instructor in onQ. For meetings that might require the capturing of logs, regular posting of recordings, might require support or will be graded, it is recommended that the meetings still be created by the ASO Zoom Team.

titleBook a Zoom Meeting via onQ (e.g. for office hours, check-ins, un-graded tutorials, etc)
  1. Navigate to you course's Zoom page and click on the Zoom Meetings link.
  2. On the Zoom page, select Schedule a New Meeting in the upper-right of the screen


    When accessing the Zoom integration for the first time you will be asked to grant permission for your Zoom account to be integrated with onQ. Please grant the request to proceed

  3. Fill out the meeting details and check off the following:
    • Waiting room (optional)
    • Mute Participants upon entry
    • Record the meeting automatically
  4. Save the changes
  5. Repeat steps 1-4 for any additional meetings

If you are unsure if your meeting was scheduled correctly, you can send an email to and request that the meetings be reviewed.

titleBook a Zoom Meeting via ASO Zoom
  • To book your meeting, please visit our Zoom Meeting Request Form and fill out the information and submit it.
  • Once your meetings have been created, you will receive a confirmation message from the ASO Zoom Team
  • If you have any special requests, please add them in your Request Form or email the ASO Zoom Team at 


Regardless of how the meeting has been created, it is important that it be tested to ensure the appropriate team member can access and host the meeting. If you are unable to access the meeting that was created, please email

titleAccessing your Zoom Meeting

Accessing your Zoom Meeting:

  • Prior to your meeting taking place, please visit to make sure you have activated your Zoom account.  
  • To open your meeting, sign into your zoom account first at
  • The link can be found in your calendar invite or in the Zoom section of your course in onQ.
  • When you click on the Zoom meeting link, you will be prompted to open the meeting where you will be redirected to a webpage. If you have the Zoom desktop application it will automatically open, and you can begin your meeting. Visit your course's Zoom page and click on the Zoom Meeting's link. If prompted, choose Open in a new Window
  • On the Zoom Page, select Start to the right of the associated meeting.

If you are unable to access your meeting, please email during office hours (8:30 AM - 4:30 PM M-F) or contact the ITServices Support Center outside of office hours.

titleGetting Started with Zoom

titleWhat is Zoom?

 Zoom is a conferencing tool adopted by ASO starting in the Summer 2018 semester. Zoom offers:

  • An intuitive simple interface
  • Platform and browser-independent; meetings can be joined via computers and mobile devices on wired and wireless connections
  • Automatic cloud recording with transcript generation
  • Features such as breakout rooms and polls

titleAdditional Zoom Resources

If you would like to know more about using Zoom, please see Zoom's Getting Started Resource. Additional training from Zoom can also be booked on their Zoom Live Training page.

titleActivating Your Zoom Account
  • To activate your Zoom account, begin by visiting:  
  • When you reach the webpage, log in using your and password (remember to use your Queen’s NetID and not a preferred email address if you have one).  
  • You should now be able to access your personal Zoom account.    

titleASO Zoom Training

ASO offers training on hosting and supporting your Zoom meetings.  If you or your teaching team would like some help facilitating meetings with Zoom, please book a training session with our ASO Zoom Team and we'd be happy to answer any of your questions and walk you through using some of the more advanced features of Zoom.

titleDid you know...
  • To further engage your students, you can include polls in your sessions. Including polls can increase student participation and allow for formative assessment of knowledge. See this How to Use Zoom Polling video for more info.  
  • You can create breakout rooms in your meeting. This can allow students to meet in smaller groups for more focused discussions. See this How to Use Breakout Rooms in Zoom video for a tutorial on breakout rooms. 
  • If you are interested in learning more about, or including these advanced features in your Zoom meetings, please book a training session with our ASO Zoom Team.