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Need help with your online courses?

  • Check out the FAQs below.
  • Call our office: (613) 533-3322 during our office hours: Monday to Friday 9:00 am -12:00pm and 1:00pm to 4:00pm
  • Help on weekends and holidays, please e-mail CDS ( cds@queensu.ca ). Your e-mail will be answered within 24 hours.
  • Call the IT support centre: (613) 533-6666 during office hours: Monday-Friday 8:00am - 5:00pm.
  • Click here to fill out a help form . Be sure to include your phone number. Forms will be replied to during regular office hours: Monday-Friday 8:00am - 5:00pm.

The information contained in these FAQs are designed for online courses offered through Continuing and Distance Studies. As such they may not accurately answer questions for on-campus course Moodle sites.

Technical Issues

onQ

 Does my system meet the minimum requirements for onQ?
 

Click here to test your system. Any problems will show up with a red X.

 I cannot see my courses.

Click on the "Select a Course..." link at the top of the screen to display a list of the courses in which you are registered.

Alternatively, a list of your courses can be found on the left side of the main onQ login page under "My Courses"

 Why is my course from last term still listed on my onQ MyHome?

Online courses are generally available to students up to 30 days after the exam period. If it is past this date, please contact CDS at  cds@queensu.ca or 613-533-3322.

Adobe Connect

 How do I log into the Adobe Connect Sessions?

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 I'm experiencing technical difficulties using Adobe Connect.

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Online Courses

Getting Started

  Where do I start with my online course, where do I find the Start Here icon, course outline, syllabus, or Read Me First?

Every course has a "Start Here" box located in the upper left-hand corner of the course homepage. It contains links to the syllabus, outline and deadline acknowledgements.

 

 How do I find contact information for classmates/group members?
 
Click on the "Groups" tab on the right side of the top toolbar (beside the "Grades" tab). Students will be able to view the names and emails of other group members.
 How do I view the groups to which I'm assigned?

If your instructor expects you to work in groups, you will have access to view your group members under the "Groups" tab of the top right toolbar. You will be able to view the names of the other students in your group by clicking on the number of members. In the example below, you would click the blue number 2, and a list of all group members would pop up in a new window.

 

You can also view other available groups by  clicking on the "View Available Groups" button.

Assignments

 How do I submit an individual assignment or a group assignments?
 
 How do I see the feedback I received on my assignment?
 

After assignments are graded, you can return to the assignment's submission page and scroll down to see your feedback files.

 

 I submitted the wrong file; can I change it?
 

Look in the assignment submission and if you see Edit my submission button (A), then you can edit or replace your assignment file as long as it is not past the assignment due date.  If the Edit my submission button is not there, contact the instructor.  

 I tried uploading an assignment but landed on a page that said "your activity has been opened in new window" and there's nowhere to submit my assignment.
 

The assignment will appears as a pop-up window. Instructions for enabling pop-ups can be found at http://www.queensu.ca/its/software/web-browsers/pop-ups/enabling-pop-ups-tutorial .

 The assignment requires that I upload several documents, but I was only able to upload a single one.
 

All documents must be uploaded together and must respect the class' size restriction (typically a maximum of 100 MB per document). Contact your instructor or TA in order to upload the remaining documents.

Grades

 I cannot see the grade for my assignment.
 

You can only see the grades when they have been released by the instructor. To see your grades, click on the "Grades" tab in the top right corner and you will find a breakdown of all the graded assessments and their weight for the course.

The grade along with feedback/feedback file (if applicable) will also be posted at the bottom of the assignment submission page.

 If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see.

 I cannot find my forum grade.
 

Click the "Grades" tab in the right corner of the top toolbar and  you should be able to see the grade your instructor has given you for your forum post(s).

If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see.

 

 I see my grade, but how do I find my marked assignment?

You can only see the graded assignment if the instructor has included a Feedback file and made it available.

To view the graded assignment (Feedback file) go to the assignment.

The Feedback file  will be located in a table at the bottom of the page.

If the instructor has posted a note saying the assignments are available but you don't see your grade, please contact your instructor.  In your communication, be sure to include your NetId and which assignment you cannot see in your communication.

 

 I cannot see the grade for my quiz.

Quiz grades are normally released after the quiz closes.

To view the grades for a quiz and possible feedback through the quiz module, go to the quiz.

The grade along with feedback (if applicable) will be located on this page. To review your quiz click on Review to display your attempt.

 

If the quiz has closed and you cannot see your grade, please contact your instructor. In your communication, be sure to include your NetId and which quiz you cannot see.

 

 

Discussion Forums

 How do I post to the discussion forum?

Find the forum you wish to enter by clicking the "Graded Assessments" tab and click the discussion forum you wish to post in.......

  1. Click on the Add a new discussion topic (A)
  2. Enter the title in the Subject (A)
  3. Type your message for the forum (B)
  4. Click on the Post to forum button (C)

 

 I can’t see my post in the discussion forum.

In some courses students can see the postings of other groups but can only post to the group to which they are assigned and in some cases students are assigned to more than one group.  If you are unable to locate your post in a discussion forum, first make sure the group you are assigned to is selected in the dropdown menu in the forum.

If available, there will be a dropdown menu located at the top of the page, labelled either Visible of Separate groups, select the group that you were in when you made your post.

You can also view all of the posts you made in Moodle through My profile :

  • click on your name in the top right hand corner
  • under Navigation on the left sidebar expand the Forums by clicking on the triangle (A)
  • Click on either Posts or Discussions (B)

Posts list every post that you have made in every course in Moodle. Discussions list the threads that you have started in every course.

 I can’t see other students' posts in the discussion forum.

In some courses students can see the postings of other groups but can only post to the group to which they are assigned and in some cases students are assigned to more than one group.  If you are unable to locate the posting of your group members in a discussion forum, first make sure the group you are assigned to is selected in the dropdown menu in the forum. 

If available, there will be a dropdown menu located at the top of the page, labelled either Visible of Separate groups, select the group that you were in when you made your post.

Another reason you may not be able to view other students' posts may be because the Forum is a Question and Answer forum .

If this is the case, you must first reply to the initial post before being able to view other posts. To reply, enter the thread and click on the reply link located at the bottom right of the post.

After you post, it will be approximately 30 minutes before you are able to see other students' posts.

 How do I stop (or start) getting emails from the forums?

To change your notification settings in onQ, log into onQ and click the drop down arrow next to your name in the top right corner.  Select “Notifications”

From there you can enter your email and phone number to receive notifications about new posts via email/SMS. You can also customize what type of posts and/or activity you would like to receive an instant notification for. You may also exclude some courses from the general rule set here if you wish.

 

*Please note; if you turn off the subscription to a forum it is still your responsibility to make sure that you check the forums regularly to read and respond according to requirements for the course.

Changing the Subscription Options for individual forums: .......

 

 

 

Quizzes

 If a quiz or exam states that it's closing at a certain time, will I have access to the full duration if I begin the assignment at that time?

All quizzes and exam become unavailable at closing time. In order to get access to the full duration, you need to begin the assignment before the closing time by at least the duration amount. For example, if your exam lasts 1 hour and is set to close at 5:00 PM, then you need to start the assignment by 4:00 PM at the latest to get the full 1 hour of writing time.

 

 Where can I see the correct answers to a quiz I've just taken?

Depending on the quiz's settings, the answers will be available either during the quiz, immediately after, or after the quiz closes. To view the answers, return to the quiz page and select the Review option to the right of the submission box.

 

 

Student Support

Exams

 Where can I find my exam schedule?

The Queen’s exams office will post your exam time and date (not location) in SOLUS midway through the term. It is important to note that the location details and start time of your exam will be sent to your Queen’s email address 10 - 14 days before the exam session. While the date listed in SOLUS is correct, the exam location listed under "Exam Schedule" does not apply to students writing exams off campus.

  1. In SOLUS, click on the drop-down menu in the Academics section, choose Exam Schedule (A), then click on the selection button (B).