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Zoom Support

The support structure for Zoom is as follows:

  • Support will be available 15 minutes before your session begins
  • You can open up the meeting on your own or Support can open it up for you upon request. Support will open up your meeting if it is still unavailable by the start time.
  • If you experience any issues logging in please send an email to asozoom@queensu.ca
  • Support will sit in your meeting and assist with any technical issues
  • Recordings will be automatically posted in your course unless something different is requested

Although it is possible to host your own meeting in Zoom, it is highly recommended that any course related meetings be booked through Arts and Science Online. This will ensure that support is available and that no restrictions are placed on the length of your meeting. If you feel that your meetings are running smooth and that tech support is not necessary, you can sent an email to asozoom@queensu.ca and opt-out of technical support.  

What is Zoom?

 Zoom is a new conferencing tool adopted by ASO starting in the Summer 2018 semester. Advantages of Zoom VS previous conferencing tools include:

  • an intuitive simple interface
  • Platform and browser independent; meetings can be joined via computers and mobile devices on wired and wireless connections
  • Automatic cloud recording with transcript generation
Getting Started with Zoom

Please send an email request to asozoom@queensu.ca . Once your account has been created you will receive an activation email from Zoom (check your clutter and junk mail if it isn't in your inbox). When you receive the email, follow the prompts to activate your account.

Accounts can only be created from the activation email. If your account is created directly from the zoom.us website, support can't be provided for any meetings you book.

 Please send a schedule of online meetings needed for your course to your assigned LMS Specialist. Booked meeting links will be added to your course.

 A week before your first scheduled meeting you will receive an invite to a Zoom training session. Training will be conducted remotely via Zoom. To reproduce a live session environment as much as possible it's recommended that:

  • You login using the credentials that were sent to you in the activation email and the password you created. This is the Zoom host account you will need to access your meetings.
  • Use the same computer you plan to use for your live sessions
  • Set up in the same space you plan to run the majority of your sessions (if possible)

Training will cover the necessary components required to run your meeting. If you would like to know more about using Zoom, please see the Zoom Getting Started page. Additional training can also be booked on the Zoom Live Training page.

Logging in to a Zoom Meeting

Zoom meeting can be accessed either through your course Zoom page or from the meeting invite in your Office 365 calendar. Both require clicking on the unique meeting link in order to launch the session. If you are already logged with your Zoom host account, your meeting room will open up.

If you are not logged in with your host account, you will be redirected to the Zoom waiting page. If you see this, choose login and enter your host account information. 

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