In most cases a student can't open up a submission because of one of the following reasons:
- The student doesn't have the appropriate software to open up the submission (in most cases in .pages format)
- The student receives a message that the submission is empty
- The student receives a message that the work hasn't been submitted yet
For 1) the student can be directed to the ITServices Office 365 page for more information on installing the most recent version of Office 365. If the student received a .pages file it's recommended that firstname.lastname@example.org be contacted.
For 2) this usually means that the original submitter submitted an empty document in an effort to participate in the review phase without creating a submission. The original submitter can be contacted and given an opportunity to upload their work or email@example.com can be contacted and the empty submission can be removed from activity allocation.
For 3) a submission extension was granted to a student and this particular student did not upload work. This creates an empty placeholder that prevents the reviewer from accessing the work that was allocated to them. The student can be contacted again and provided with an opportunity to submit their work or firstname.lastname@example.org can be contacted and the placeholder can be removed from the activity allocation.