Please note that the information provided in this document relates to all courses run through Arts and Science Online. For an on-campus course that is being run remotely, Instructors should refer to ITServices for more information regarding support for Zoom meetings.
As of January 1st 2021, Zoom licenses are available to all Queen's employees.
Although it is possible to host your own meeting in Zoom, it is highly recommended that any course-related meetings be booked through Arts and Science Online. This will ensure that support is available if needed, that no restrictions are placed on the length of your meeting and your meeting is recorded to a central location.
Additional Zoom Resources
If you would like to know more about using Zoom, please see Zoom's Getting Started Resource. Additional training from Zoom can also be booked on their Zoom Live Training page.
Please review the best practices listed below in advance of your Zoom session(s) to help foster a positive and successful user experience for both the teaching team and your students. Following the procedures listed here will help ensure no further action is required prior to your meeting. If you find that you need further support, or require any changes to the scheduled meeting, please email asozoom@queensu.ca with your request as soon as possible.
ASO Tech Support
- If your Zoom session uses advanced features such as polling or breakout rooms, or if you are simply not comfortable using the software, tech support can be provided (optional).
- If you would like to request tech support for your Zoom meeting, please indicate this when booking your meeting.
- If prearranged, ASO tech support will open your Zoom meeting and be available for the entire duration of your session.
Please Be Advised
Even for meetings that are not supported by the ASO Zoom Team, we are always here to help! ASO's office hours are 8:30am-4:30pm Monday-Friday, and a member of the ASO Zoom Team monitors emails to asozoom@queensu.ca during these hours. Please contact ASO Zoom Support directly at asozoom@queensu.ca if you have any questions we can help address.
For additional information on Zoom, please visit https://www.queensu.ca/its/zoom.
All Zoom meetings are set to record to the Queen’s Streaming Server by default. If you would prefer that the meeting not be recorded, please indicate this when booking your Zoom meeting.