Please note that the information provided in this document relates to all courses run through Arts and Science Online. For an on-campus course that is being run remotely, Instructors should refer to ITServices for more information regarding support for Zoom meetings.
As of January 2022 Zoom meetings can be booked through onQ
For the Winter 2022 term, Arts and Science Online will be piloting Zoom Integration with onQ. It will now possible to create, administrate and post recordings of Zoom meetings directly from onQ. This will allow meetings to be more accessible to the teaching team, students and support (if needed) as well as provide the team with more meeting flexibility.
ITS Zoom Tech Support*: your go-to for technical difficulties
- The Queen's IT Support Centre offers basic Zoom support for all faculty and students via Online Chat or by phone (613) 533-6666 (5am to 10pm Monday-Friday).
- Please note: there currently is no support available on weekends or outside of the IT Support Centre hours listed above.
- If you or your students are having difficulty logging into a Zoom meeting, accessing the features of Zoom, or any other technical difficulty, please contact the IT Support Centre via Online Chat or by phone (613) 533-6666 (5am to 10pm Monday-Friday).
ASO Zoom Tech Support: your go-to for bookings, training and recordings
- Click here to access the Meeting Booking Form.
- ASO provides optional training for teaching teams early in the term to ensure you're comfortable with the technology and able to utilize all the features of Zoom, including polling and breakout rooms.
- If you have a question about your booking, setting up Zoom links in your course, or your Zoom recordings, please contact asozoom@queensu.ca (email monitored during ASO office hours: 8:30am - 4:30pm Monday-Friday)
Please review the best practices listed below in advance of your Zoom session(s) to help foster a positive and successful user experience for both the teaching team and your students. Following the procedures listed here will help ensure no further action is required prior to your meeting. If you find that you need further support, or require any changes to the scheduled meeting, please email asozoom@queensu.ca with your request as soon as possible.
All ASO-booked Zoom meetings are set to record to the Queen’s Streaming Server by default. If you would prefer that the meeting not be recorded, please indicate this when booking your Zoom meeting.